1. 与客户维持良好的沟通和关系，解决随时可能出现的日趋升温的问题。
Keeping good communication and relationship with customers, solving escalation issues whenever happened.
2. 通过向客户介绍我们的维修服务产品以及经常拜访重要决策方，促进中国的维修业务。
Drive service business in China by introducing our service products to customers and frequently visiting key decision makers.
3. 通过定期参加客户会议，并与长期没有维修来电的客户保持联系以发现更多机会，从而拓展新的维修业务机会。
Develop new service business opportunities by joining customer meetings regularly, and keeping contact with customers who have no service call for long time, to find more opportunity.
4. 负责维修服务团队的管理，解决客户问题，为第一线现场维修工程师提供技术支持。
Responsible for service team management, solving customer issues, give front line FSE technical support.
5. 负责技术工作研讨会以及中国现场维修工程师的本地培训。
Responsible for technical workshop and local training for China FSE.
6. 领导维修项目，为更好地解决客户为题，提供技术解决方案，包括本地的解决方案。
Lead service projects and provide technical solution including local solution for better resolving customer issues.

7. 领导新聘请的现场维修工程师，建立强大的技术能力和服务模式，使维修的运行流程化。
Lead new hired FSE to build strong technical skill and service model, to standardize service activities.
8. 领导维修项目，从废旧的仪器和二手仪器着手发展商机，获得维修收入和仪器的重置业务。
Lead service project by developing business opportunities from obsolete instruments and 2nd hands instruments, to win service revenue and instrument repetitive buying.

全球500强Danaher集团的子公司，是全球唯一专注于质谱研究的全球质谱技术的领导者。在丹纳赫全球多元化产品构架之下，正在迎来新的变革与发展期。目前的真正是集研发、制造、营销、服务、技术支持于一体的质谱公司。