Roles and Responsibilities -
Troubleshoot and resolve issues related to:
DoubleClick Campaign Manager (DCM)
DoubleClick Search (DS)
Doubleclick Bid Manager (DBM).
Provide guidance and consultative technical expertise to front line General Support and DoubleClick Platforms Product Ad Solutions Consultants (ASCs) /
Platforms Specialists (PS) / Global Support / Account Managers (AMs).
Provide product, troubleshooting & workflow guidance and training to newly hired DCM/DS/DBM support teams in China
Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development
Collaborate with AMER/EMEA/APAC teams
Serve as point of contact for projects led by our escalation management team to improve client experience (CSAT, FRT, TRT, & FCR performance more than the
these SLA targets) and internal operational effectiveness (process streamlining, reducing support team dependency on Global Support by reducing number
consults, developing training & support documentation, quality assurance and productivity improvement)
Work on internal product initiatives like process automation, product improvement suggestion development etc. under Google’s direction.
Preferred Education - Bachelor’s degree required: B Tech, BCA or BSc comp
Experience - At least 1 year experience in online advertising/media domain, preferred 2 years experience for foundation/first batch at MSP
Skills -
Experience working in a client-facing technical service environment, preferably supporting web-based products.
Ability to absorb complex technical concepts and communicate them to a non-technical audience
Strong collaboration, leadership, organization and the ability to work well in teams are required.
Demonstrated creative problem-solving approach and strong analytical skills
Strong communication skills are a must for this role.
Ability to go beyond help center articles and understand the technical system to resolve client queries.
Technical Knowledge -
DBM (1 DBM/DCM agent)
Understanding of Javascript & HTML
Understanding of web technologies, i.e. browsers, HTTP, HTML, web servers.
Understanding of RTB & Programmatic buying
Understanding of Ad Serving
Understanding of AdX (preferred)
DCM (All 6)
HTML / SQL - preferred
Understanding of DFA/DCM (preferred)
DS (2 DS/DCM agents)
HTML / SQL - preferred
Understanding of AdWords (preferred)
埃森哲是全球领先的管理咨询、信息技术及外包服务机构。凭借在各个行业领域积累的丰富经验、广泛能力以及对全球最成功企业的深入研究，埃森哲与客户携手合作，帮助其成为卓越绩效的企业和政府。
埃森哲在大中华地区开展业务逾20年，分布在北京、上海、大连、广州、香港和台北。作为绩效提升专家，埃森哲始终专注于本土市场的实践与成功，致力实现超凡的客户价值与成果。埃森哲帮助客户确定战略、优化流程、集成系统、引进创新、提高整体竞争优势，从而成就卓越绩效。与此同时，我们不断吸纳优秀的本土人才，并通过各类培训计划不断培养和提升本土精英。通过将埃森哲的全球领先经验与本土智慧融合，我们努力为中国客户带来既先进又切实的解决方案。
详细信息，敬请访问埃森哲公司主页 www.accenture.com 以及埃森哲大中华区主页 www.accenture.cn
埃森哲中国信息技术交付中心（CDC）始建于2002年，是埃森哲全球交付网络中举足轻重的战略节点，也是我们利用创新方式为客户交付IT解决方案这一战略模式的关键。该交付中心目前在大连、上海、广州设有分支机构，主要为中国、日本等亚太地区、以及欧美等全球其他国家的客户提供多语言软件系统集成、软件系统维护及服务外包、专业测试、以及基础设施技术外包等服务。
该交付中心已通过软件能力成熟度模型集成（CMMI）5级评估、以及人力资源能力成熟度模型（PCMM）5级评估，并获得ISO27001和SSAE16/ISAE3402（SAS70）认证。我们在一些领先商业技术方面拥有丰富的经验，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe等，为通讯、媒体与高技术、金融、医疗卫生和公共服务、制造、化工、能源等多行业领域的客户，提供高质量的软件技术外包服务。
