Owns client relationship for the Operations contract which covers one or more of the Ops offerings. Responsible for client relationship, Profit and Loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account. Interfaces with the Client Account Lead (CAL) and appropriate leadership within Service Delivery Operations (SDO).Responsible for shaping and driving valueled transformation for the clients.

Key Responsibilities
Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.
Develop and Grow the Client Relationship
• Provide single point of contact for the client account leadership and the client for the Operations contract, generating new opportunities through various client contacts
• Accountable for client satisfaction, referencibility and successful external audits
• Set client expectations in conjunction with the client account leadership and manage the expectations
• Establish formal routines for delivery account reviews with:
• Client Account Leaders
• BPO Service Delivery Leads and Commercial Director
Drive Outsourcing Growth
• Leverage industry expertise to influence client outsourcing strategies
• Drive incremental revenue growth through expansion or renewals of outsourcing work
• Participate in client account planning and forecasting activities
• Key Behaviors and attributes
• Build trust-based relationship/client-centric
• Focus on teaming & collaboration
• Passion for business development
Lead and develop the Outsourcing Account Delivery Team
• Drive the succession plan and talent management for the Outsourcing Account Delivery Team
• Lead the Outsourcing Account Delivery Team and support functions
Manage the operational and financial performance of the Outsourcing contract
• Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable
• Achieve outsourcing contract controllable income targets using the most appropriate principles, levers and tools.
• Set and manage outsourcing contract service level agreements, acting as a delivery escalation point around client priorities and issues
• Manage outsourcing change orders, service quality, and recovery plans
• Improve mobilization and transition costs in conjunction with Service Delivery Operations
• Participate in and comply with the outsourcing account quality programs, including QA, Client Satisfaction and QPI and drive implementation of changes identified
• Ensure adoption and compliance with Accenture Delivery Methods in accordancewith Policy 11, including the creation and maintenance of the management plans (e.g., Business Continuity, etc.)
Achieve year-over-year efficiencies in conjunction with Service Delivery Operations
People Management
• Drive the succession plan and talent management for the account team
• Lead the account and support functions
Profit and Loss Management
• Responsible for overall financial plan for the account and annual Operations account plan
• Achieve outsourcing sales, revenue and contract controllable income targets using the most appropriate principles, levers and tools
Strategic Positioning & Growth
• Leverage industry expertise to influence client outsourcing strategies
• Drive incremental revenue growth through expansion or renewals of work
• Participate in client account planning and forecasting activities

埃森哲是全球领先的管理咨询、信息技术及外包服务机构。凭借在各个行业领域积累的丰富经验、广泛能力以及对全球最成功企业的深入研究，埃森哲与客户携手合作，帮助其成为卓越绩效的企业和政府。

埃森哲在大中华地区开展业务逾20年，分布在北京、上海、大连、广州、香港和台北。作为绩效提升专家，埃森哲始终专注于本土市场的实践与成功，致力实现超凡的客户价值与成果。埃森哲帮助客户确定战略、优化流程、集成系统、引进创新、提高整体竞争优势，从而成就卓越绩效。与此同时，我们不断吸纳优秀的本土人才，并通过各类培训计划不断培养和提升本土精英。通过将埃森哲的全球领先经验与本土智慧融合，我们努力为中国客户带来既先进又切实的解决方案。

详细信息，敬请访问埃森哲公司主页 www.accenture.com 以及埃森哲大中华区主页 www.accenture.cn



埃森哲中国信息技术交付中心（CDC）始建于2002年，是埃森哲全球交付网络中举足轻重的战略节点，也是我们利用创新方式为客户交付IT解决方案这一战略模式的关键。该交付中心目前在大连、上海、广州设有分支机构，主要为中国、日本等亚太地区、以及欧美等全球其他国家的客户提供多语言软件系统集成、软件系统维护及服务外包、专业测试、以及基础设施技术外包等服务。

该交付中心已通过软件能力成熟度模型集成（CMMI）5级评估、以及人力资源能力成熟度模型（PCMM）5级评估，并获得ISO27001和SSAE16/ISAE3402（SAS70）认证。我们在一些领先商业技术方面拥有丰富的经验，包括JAVA、Microsoft、SAP、Oracle、Siebel、Mainframe等，为通讯、媒体与高技术、金融、医疗卫生和公共服务、制造、化工、能源等多行业领域的客户，提供高质量的软件技术外包服务。